How to cancel a reserved booking?

Is your booking more than 1 hour before the agreed time? If yes, you can still cancel the booking in your booking section of the app.

What is your refund policy?

TBC

How to rebook vouchers?

You can rebook your vouchers 1 hour before the agreed reservation date by going to your ongoing booking.

How can I report a store?

You can report a store at the report section.

Where can I see my expired vouchers?

All bought/used/expired vouchers can be found at the vouchers section. ACCOUNT > VOUCHERS

How to book a reservation?

To book a service reservation, you need to have an account logged in. Then select a service or deal from the home page, select date and time and proceed to check out.

What to do with near expiry vouchers?

Make sure to use your near expiry vouchers before its validity date.

How to get refund because of unavailable service?

Report the store involved and our customer service will get back to your concern within an hour.

How do I choose stylist?

You can indicate at the notes section, while reserving a service, your preferred stylist. It will be up to the store if they will accommodate your request.

Can I refund my bought vouchers?

TBC

Is my information secure?

TBC

Is my payment service secure?

TBC